Royal Marines Association

Customer Service

Welcome to the royalmarinesshop.com website terms and conditions of sale. These website terms and conditions of sale ("Terms") set out the Terms on which you may make use of our Website (the “Website”) and they also apply whenever you order any product or products ("Product(s)") through the Website or otherwise from us. These Terms should be read alongside, and are in addition to, our privacy policy (accessible here) (“Privacy Policy”). Please read these Terms carefully and print a copy for your future reference. By using the Website and/or ordering a Product from us, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). Before placing an order, if you have any questions relating to these Terms please contact our customer services team by email at info@royalmarinesshop.com or call us on 01752 267249 during opening hours. If you do not agree to these Terms, please do not use the Website and do not order any Products from us.

1. About us

1.1

Royal Marines Shop Limited (referred to in these Terms as “we”, or “us”) is a company registered in England and Wales, whose registered number is 08015901 and whose registered address is: The Hollington Centre, RM Stonehouse, Durnford Street, Stonehouse, Plymouth, Devon. PL1 3QS.

1.2

Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

Post: 

The Hollington Centre, RM Barracks, Durnford Street, Stonehouse, Plymouth, Devon. PL1 3QS.

Telephone:

01752 267249

E-mail:

info@royalmarinesshop.com

2. Your use of the Website

2.1

You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Website.

2.2

You are permitted to download and print content from the Website solely for your own internal business purposes and/or personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce , link, frame or deep-link it on any other Website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

2.3

By ordering any Products from us, you confirm that you are over 18 years old. If this is not the case, you must not order any Product from the Website.

2.4

We reserve the right, in our sole discretion, to refuse or accept any order for Products received through the Website or otherwise.

3. Product descriptions

3.1

All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

3.2

All prices shown on the Website are in pounds sterling and inclusive of Value Added Tax (“VAT”) at the relevant rate. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.

3.3

Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

3.4

The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

3.5

You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you are not permitted to copy or use the Products, for any other purposes including, for example, any business purposes.

4. How to order Products

4.1

When you have found a Product on the Website that you would like to buy, please click on the button labelled "Add to Cart”. This will add your Product to a virtual "Shopping Cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Proceed to Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

4.2

You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "Shopping Basket". If you wish to remove a Product from your virtual shopping cart, simply click on the button labelled “Remove” next to the relevant Product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled “Proceed to Checkout”.

4.3

When you click the “Proceed to Checkout” button, you will be asked to provide various information necessary for the processing and delivery of your order. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

4.4

When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse – it does not represent a legally binding contract. Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing either by invoice submitted with Products delivered, e-mail or otherwise.

4.5

Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website).

5. Payment for the Products

5.1

All Products will remain our property until we have received payment in full for those Products.

5.2

During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy Policy.

5.3

All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so.

5.4

If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

6. Delivery of the Products

6.1

Delivery will be to the address specified in your order. Products will be sent via Royal Mail or courier, whichever Royal Marines Shop Ltd deems the most suitable. The same applies for international deliveries; parcels may be sent by courier or Royal Mail, depending on the weight of the parcel and the location of the delivery.

6.2

All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

6.3

We aim to process orders as quickly as possible. The standard delivery is 48hour tracked. There is the option to upgrade this to a 24 hour tracked service. This is for all orders received before 1400. Where products such as the Crystal and 'Yompers' are manufactured on order by a third party, please allow 2 weeks to receive your goods.

6.4

We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

6.5

We can ship to UK and international addresses. However, please note that there are restrictions on some Products, that do not allow us to ship them to international destinations.

7. Intellectual Property Rights

7.1

As between you and us, we own all present and future copyright, registered and unregistered trade marks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website and the Products (“IPR” ).

7.2

If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Website and/or the Products.

7.3

You agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.

8. Our liability to you

8.1

We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

8.2

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

8.3

This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

8.4

We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

8.5

This clause does not affect your statutory rights as a consumer.

8.6

We exclude, subject to Clause 8.10 all other representations, warranties, conditions and Terms express or implied by statute, common law or otherwise to the fullest extent permitted by law.

8.7

Save as expressly set out in these Terms, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.

8.8

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall, subject to Clause 8.10, be limited to the sums paid or payable for the Products.

8.9

We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery. 

8.10

Nothing in these Terms shall limit our liability for personal injury, death or fraud.

9. Returns and Refunds 

9.1 We want you to be completely happy with your purchase and we operate a "no questions asked" cancellation policy provided that you cancel your order with us either:

(a)

by written notice before the Products are shipped to you; or

(b)

by written notice within 7 working days of receiving the Products in accordance with your rights under the Distance Selling Regulations; or

(c)

otherwise after 7 working days but within 30 days of receiving the Products by returning the Products to us within this period save that the right to return under this clause 9.1(d) shall not apply to sale items

If you cancel your order with us, you must return any Products received.

9.2

If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Products should be returned to us:

Royal Marines Shop Ltd

The Hollington Centre, 

RM Stonehouse, 

Durnford Street, 

Plymouth, 

Devon. 

PL1 3QS 

They should be unused and with the original packaging. If you return any Products, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

9.3 You must pay any postage costs incurred when returning the Products to us unless:

(a)

the Products were already damaged on receipt by you; or

(b)

the Products were incorrectly supplied to you.

Always ask for a “Proof of Postage Certificate” from the Post Office when returning items to us.

9.4

You should check all Products you receive against your order. If your order is incomplete or if you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply to info@royalmarinesshop.com. It will be your responsibility to tell us of the damage or incorrect supply within 30 days of delivery. You must return the Products to us as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 30 days of receiving them.

9.5

Subject to Clause 9.4, if the Products are damaged or have been incorrectly supplied then we will, at your option, either provide a replacement or you may cancel your order. We will notify you via email of any refund on exchange once we have received and processed the returned items.

9.6

If you cancel your order:

(i)

in the circumstances set out in accordance with Clauses 9.1 (a) or (b) we will refund the Product price in full together with the original delivery costs.

(ii)

due to the reasons set out in Clause 9.3(a) or (b) above in circumstances where a refund is requested, we will refund the price paid by you including the original delivery costs and we will arrange for collection or provide a free shipping address for return of the Products.

(iii)

under clause 9.1(c) or (d) (where the circumstances set out in clause 9.3(a) or (b) do not apply) we will refund the price of the Product but we will not refund the delivery cost nor the return postage cost and the price refund will only be made after the Products have been returned to us.

Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

If an exchange is requested rather than a cancellation we will arrange for collection or provide a free shipping address for return of the Products in the event that the Products being exchanged fall within clause 9.3(a) or (b) and send out the replacement Products free of charge. Otherwise you must pay the return postage cost of the Products being exchanged and the delivery cost of the Product being taken in exchange.

9.7

Unless faulty or not as described, we cannot refund or offer an exchange on:

(a)

personalised products

(b)

perishable goods, such as food

(c)

unsealed CDs or DVDs

(d)

items that cannot be returned for hygiene reasons. These include all earrings and underwear which has been visibly washed or worn. Returns on socks can't be accepted if the pack has been opened (if the pack is unopened and undamaged then it's fine to return).

10. Other important Terms 

10.1

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website you agree to be bound by the Terms of these updates and amendments. The date on which these Terms were last updated is set out below.

10.2

These Terms supersede any other Terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

10.3

You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

10.4

No relaxation or delay by us in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

10.5

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

10.6

Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

10.7

These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right.

10.8

These Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts. These Terms were last updated in September, 2015.